Lab Satisfaction Survey

Dr. Name / Clinic Name *

Email Address*

Phone Number*

Appliance turn-around time fair? Appliance turn-around time fair? Yes No

Turn-around time comments

Has you digital integration been smooth? Has you digital integration been smooth? Yes No N/A

Digital integration comments

Is it easy to submit a RX on the web? Is it easy to submit a RX on the web? Yes No N/A

RX submission comments

Is our website a useful tool? Is our website a useful tool? Yes No

Website useful comments

Is the office staff friendly and helpful? Is the office staff friendly and helpful? Yes No

Office staff friendly and helpful comments

Are the drivers consistent and courteous? Are the drivers consistent and courteous? Yes No

Drives consistent and courteous comments

Do you find our lab techs to be knowledgeable and professional when communicating with your office? Do you find our lab techs to be knowledgeable and professional when communicating with your office? Yes No

Knowledgeable and professional lab techs comments

Is the scope of our services offered beneficial to your practice? Is the scope of our services offered beneficial to your practice? Yes No

Beneficial services offered comments

Are your complaints handled effectively? Are your complaints handled effectively? Yes No

Complaints handled effectively comments

Overall Customer Satisfaction? Overall Customer Satisfaction? Unacceptable Unsatisfactory Satisfactory Excellent Outstanding

Overall customer satisfaction comments

Additional Comments