(425) 806-9194 (800) 494-0300

COMPANY POLICIES

OUR POLICY AND BILLING GUIDELINES

SCHEDULING

Please call before 10:00 am to schedule a pick up for that day.

Requested days in lab:

Removable Appliance……………………… 2 business days
Fixed Appliance…………………………….. 2 business days
Functional Appliance……………………… 3 business days
Splints/Nightguards………………………. 10 business days
Study Models……………………………….. 7 business days
Sports Mouthguards………………………. 5 business days

Reminder: Please allow extra time for shipping.

RUSH SERVICE

1-day fabrication……………………… 20% additional (rush calls must be placed before 10 am)
Same-day fabrication………………… 30% addtional (we request that you pre-schedule)
Rush charge on Night Guards……… 20% – 30% (depending on the amount of days in lab)

Please notify us in advance if your rush appliance will need pontics.

WARRANTY

  • Lifetime warranty on material defects of acrylic and solder joints.
  • All wires and expansion screws are warranted for 90 days.

GUARANTEES

All appliances are guaranteed to fit the original model on which it was fabricated before adjustments are made.

  • Please return appliance and orginal work model/models and the bite registration if applicable with an explanation on the back of the invoice as to reason for dissatisfaction, if unhappy with the fit of the appliance. Upon receipt, the product will be reviewed by our technical staff.
  • The Guarantee is void if the original model/models, (bite registration if applicable) are not returned.

BILLING AND PAYMENTS

  • Each case shipped will include its own invoice.
  • Statements are sent at the end of each month and include a summary of invoices for the month.
  • A 1.5% monthly service charge will incur on all accounts that have outstanding balances over 30 days.
  • We accept VISA and MasterCard for your convenience.

SHIPPING

  • For those accounts not in our delivery area please allow extra time for shipping.
  • For your convenience, shipping boxes and prepaid mailers are provided by us at no extra cost to you.

Free postage one-way. Use our prepaid mailing labels when sending cases to us. Each case will be returned to you by UPS ground service. An additional charge will be added to shipping upgrades.

Free shipping for all digital cases.

 

RX & Mailing Labels(750.48 KB)